Acceptance of Agreement
This Agreement is intended to comply with the legal requirements of the United States, Canada, international regulations, and Pakistan. By using this website, you acknowledge that Softsquare is a registered software house both in the USA (Softsquare LLC) and Pakistan (Softsquare), and you agree to abide by the applicable laws and regulations of these jurisdictions.
All policies, rules, and regulations are the final decision of softsquare.io. We reserve the right to modify, add, or change any policies as we deem necessary at any time. All members agree that they will not hold softsquare.io liable for any items or policies within this program.
We at softsquare.io strive to keep our customers happy with their every purchase. If, for any reason, you are not entirely satisfied with your purchase for a particular service, we will cheerfully issue a partial refund for that service. Refunds will be issued only until the drafting of the Website or software initial phases. Once the SRS (Software Requirements Specification) or draft design is approved or the website is launched, no refunds will be provided.
If a customer paid Hosting + Domain Fee and then paid for Website Design, a draft design or SRS Document with a few designs is provided. At this stage, cancellation will result in a 70% refund, excluding the Hosting and Domain fees.
Our refund policy includes a refund of the initial amount if the client is not satisfied with the prototype demonstrated before we publish the design to HTML and begin programming.
We demonstrate our work using one of our links so you can review everything before making a complete payment and asking us to deliver the website on our server or any 3rd party hosting. Once you make the complete payment, the same copy of the website would be delivered. Refunds cannot be claimed after the website has been delivered to you. A website will be considered delivered if it has been posted on your desired hosting, our hosting, sent to you as a downloadable link, or given to you in any storage media like a Flash Drive, Zip drive, CD, etc. All domain and registration fees are non-refundable, in whole or in part, even if your domain name registration is suspended, canceled, or transferred prior to the end of your then-current registration term.
We do not tolerate any abuse against Softsquare, whether it is verbal, online, or in any other form. Any use of threatening, defamatory, or abusive language towards our company or staff members will not be tolerated. Any customer found to be engaging in such behavior may have their order canceled without further notice. You agree not to post any material that is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, or otherwise in violation of any law.
Softsquare LLC. is a company with different divisions offering various services. If a client opens a claim/dispute against any of our services or websites, we reserve the right to suspend or cancel services in any of the divisions. We may also terminate any services for clients from any of the divisions/websites if payment is due without further notice.
48 Hour Turn Around
Draft Design within 48 Hours is subjected to working days (holidays or Sundays are not considered in it). This guarantee is excluded in critical situations of natural calamities and human-created accidental situations.
Image Reseller Rights
We use Royalty-free graphics and images for websites or any graphics. However, images used are with single-use licenses, so you cannot use your graphics for multi-use. If you want to use the reseller rights graphics, please inform us in advance when placing the order. We use Images and graphics from www.123rf.com & www.bigstockphoto.com and are bound to follow their terms and conditions. For the rights package, you must inform Softsquare before services begin to assure proper image licensing is used.
We provide unlimited revisions only on the draft design. No revisions will be provided once the design is confirmed.
Free Lifetime Backups
We keep backups of all the files and designs we create for our clients. However, we are not responsible for data loss due to computer or storage device malfunctions, natural calamities, or fires.
We reserve the right to refuse service to anyone. We may also make changes to these rules, regulations, and policies at any time.
At the bottom of each page of the client’s website will be placed a Softsquare logo and the words “This web site designed, created, powered, hosted, and maintained by Softsquare” or similar will be shown, and a link to any website owned by Softsquare will be active. Softsquare’s clients do not have the right to remove this branding in any form. If you wish to remove it, please send us an email at “[email protected].” This may incur an extra charge of around 30% of the cost of the software or website. If credits are found to be removed from a website, Softsquare will cancel the contract of free lifetime after-sales service/support and take legal action.
Web Application or Software Support
We provide support for a limited number of hours on any of our software or web applications. After that, additional charges apply. The support provided for Web or Software Applications depends on debugging, testing, and creating new modules for system stabilization in some cases.
We used to provide free source files earlier; however, sometimes other programmers or competitors copy and sell the same scripts. To prevent this, Softsquare reserves the right to create a new invoice for source files. The price depends on the nature of the Web Application